The sound of a fair quote
You pay a flat £50 for us to come out and find the fault. Then, you get a clear price before any repair work starts.
Flat diagnostic fee
£50 covers the visit and a full assessment. You know the cost before we start.
Labour for most repairs
£40 standard labour once you approve the work. No surprise charges on the bill.
Dishwasher labour
£44 for dishwasher repairs. Slightly more due to the extra time they take.
Parts at cost
You only pay for the parts we fit. We show you the price before we buy them.
Upfront quotes
For bigger jobs, we give you a written quote. No work happens until you say yes.
No obligation report
If it's beyond repair, you get a professional report and only pay the diagnostic fee.
Most repair shops charge you twice. We don't.
A flat £50 diagnostic fee covers the visit and assessment. If we fix it, the labour is £40. No hidden line items on the invoice.
A £50 fee that tells you the truth
That flat diagnostic covers travel, assessment, and a straight answer. No hidden costs. No guesswork.
£50
Diagnostic fee
Flat rate, paid upfront. Covers travel and a full assessment of your appliance.
£40
Standard labour
Fixed labour cost for most repairs. You only pay this if we fix it.
£44
Dishwasher labour
Slightly higher for dishwashers. Still a fixed price. No surprises.
0
Obligation to proceed
If the quote doesn't work for you, you only owe the diagnostic. That's it.
So what does the £50 diagnostic fee actually cover?
It covers a vetted engineer coming to your London home, running a full check on your appliance, and telling you exactly what's wrong before any repair work starts.
What neighbours in London are saying
Called about a washing machine that wouldn't drain. They came same-day, diagnosed it in 20 minutes, and had it running again by teatime. No sales pitch, just fixed.
Priya N.
Homeowner, Isleworth
Fridge-freezer stopped cooling on a Sunday. I expected to wait days. Engineer arrived within hours, diagnosed a faulty thermostat, gave me a fixed price upfront. £90 all in.
Tom R.
Homeowner, Twickenham
They told me the dishwasher was beyond economical repair before they charged for any work. Only paid the £50 diagnostic. That honesty alone earned my business for life.
Sarah L.
Homeowner, Brentford
Oven element blew on a Wednesday. Called in the morning, they came after lunch. Engineer was tidy, wore boot covers, and explained everything. No hidden costs.
James K.
Homeowner, Chiswick
Book your appointment now and get a clear price upfront.
Enter your name, phone number, and London postcode. We'll confirm your slot and the £50 diagnostic fee before we arrive.